The customer is responsible for any VAT that may be incurred in the transaction. All international purchases are FINAL SALE unless there are defects in the manufacturing of the clothing.
Special Shipping Request
If you require your order to be shipped faster than the services we have listed, please email us at firstname.lastname@example.org and we will be happy to assist you.
Q: How much do you charge for shipping?
Please refer to our Shipping Rate page above for our shipping rates.
Q: Do you offer free shipping?
Yes, all orders $200 or above (before taxes and shipping fees) shipping to a US address qualify for free shipping. Please select Free Standard Shipping at checkout. If a faster shipping speed is desired, it must be selected instead of the free shipping option.
Q: Do you ship internationally?
A: Yes, you bet! Please refer to our Shipping Rate page for details.
Q: When can I expect to receive my order?
It typically takes about 2 - 4 business days to process and ship out ready to ship items. Some orders, however, may take longer to process. Expedited and Overnight orders are usually fulfilled within 1 - 2 business days. We do not process or ship orders on weekends or holidays.
Items are generally delivered within 3 - 7 business days after it is shipped out, depending on the shipping method and your location. A tracking number will be emailed to you when your order ships, so you can check on the delivery status of your order.
Q: I ordered a pre-order item and a ready to ship item together. Can you ship the ready to ship item first?
When items are combined in the same order, they are shipped together according to the shipping option selected. If you desire separate shipments, please place separate orders.
Q: I ordered a pre-order item. When will I get it?
A: For every pre-order item, we do our best to provide you with our best estimated time frame of when an item will be finished in production and ready to ship. This information is usually found on the product page itself, and even stated in the drop down menu of each product, broken down by size (sometimes certain sizes are sold out first, and if we are able to go back into another round of production, these sizes will go back on pre-order).
Please also note, very importantly, that our policy whenever a pre-order item is ordered with an in-stock item, items in the same order will ship together. If you would like for in-stock items to ship sooner, please place separate orders. Thank you for your understanding.
We do, however, strive to ship as early as possible, and more often than not we do meet our shipping time frame. Date of actual delivery is usually 3-7 days after the shipping date, depending on the shipping option selected and where you are in proximity to Northern California.
Occasionally, if an unforeseen delay in production should occur, we will be sure to reach out to inform you of the new estimated shipping date and work with you to make sure our delay does not impact your deadline. As always, you can email us at email@example.com with any concerns.
Q: I need a pre-order item for an event. Will I receive it on time?
If your event date coincides with our estimated shipping dates, please contact us at firstname.lastname@example.org with the date you need the item(s) by, size(s), and color(s) to make sure that we are able to fulfill your order on time. When placing your order, please remember to note your deadline.
When placing an order for pre-order item(s), we ask customers with a deadline to select Expedited Shipping (2 business days). This is not only because Expedited Shipping is more reliable than Standard or Priority Shipping, but also because we have the sewers prioritize the expedited orders so that we are able to meet the customer's deadline. Additionally, if we experience delays in production, customers who opt for Expedited Shipping are usually not affected.
Q: My order was marked delivered but I have not received it. What should I do?
Please be sure to double check with family members and neighbors to make sure that they have not received it, as this accounts for the majority of cases in which customers report not having received a package that has been delivered.
Please note that we are not responsible for lost packages, delays in shipping, including local delivery errors or weather-related issues, once a package has left its origin.
Q: According to the tracking, the delivery of my package is delayed and I need it for an event! What should I do?
If you still have 2-3 days until the event, the fastest solution is to place a second order for the same item and select either Expedited or Overnight Shipping. Once you receive the late delivery, either ship it back to us or refuse delivery and we will process it as a return. Please note that we are not responsible for delays in shipping, including local delivery errors or weather-related issues, or packages being lost once it has left its origin.